Return and Exchange Policy
We are in kadojo.net We care about our customers' satisfaction and strive to provide an enjoyable and smooth shopping experience. If you are not satisfied with your purchase for any reason, you can request a return or exchange according to the following conditions:
1. Return and exchange period
- You can return or exchange the product within one day from the date of receiving the order.
- The product must be in its original condition and not used or damaged.
2. General terms and conditions for returns
- The product must be unused, in its original packaging, and with all accessories and attachments (if any).
- Products that have been damaged due to misuse cannot be returned.
- Some products are not returnable for health or logistical reasons (e.g. consumables, cosmetics, and special promotions).
3. How to request a refund
- Contact us via customer service.
- Provide us with your order number and a clear picture of the product in case there is a problem.
- We will review your request and respond to you within three business days.
4. Refund
- The amount will be refunded using the same original payment method within 14 days From approval of the request.
- Shipping and return fees may apply depending on the situation.
5. Product Replacement
- You can request to exchange the product for the same model or another product (subject to available stock).
- In case of a manufacturing defect, we will cover the shipping and replacement costs.
6. Cancellation before shipment
- Order can be cancelled before shipping without any charge, but after shipping, the above return policy will apply.
7. Exceptions
Some products may not be eligible for return, such as:
- Digital products (subscriptions, e-codes).
- Personalized or customized products.
- Items on sale or purchased as part of special offers.
For more information, please feel free to contact us.